We have a reservation ( not yet paid for) for 16-20 July 2023  for our family (Lander, 5 people). Visiting the ranch highlight of our trip to Brazil and I, my wife and our children are very keen to see all the good work that you do in the Pantanal to preserve the environment. I have made the reservation using Matuete,  but unfortunately I am not happy with their service and am considering not using them. I do not want to lose the reservation however and therefor wanted to know if I could book directly? I will happily pay up front to guarantee it. Could you please let me know?  If possible, I would be happier if you could let me know by email -and discreetly - as I have not yet informed Matuete of my unhappiness.